On the GIB® Technical Helpline there isn’t a day that we don’t get asked about substituting components in our systems.

I mean, what’s the difference between these screws? Why can’t I use this other branded hold down bracket?

You may be surprised to find that the answer is actually: Yes, you can.

It’s not quite that simple though, there is a catch.

We have a statement, almost like a team motto, that hangs on the wall above every desk in the Technical Support office. It reads like this:

The key thing to point out here is that our systems are tested and verified. This means when we go to one of our  testing sites we use a specific list of components, this list is recorded by BRANZ and we measure the performance of a  specimen based on the sum total performance of all the parts. If you choose to substitute one of these components, you could potentially change the performance. If the component you choose has an equal or higher performance then this isn’t a problem, all you need is to back this up with some form of verification for certification. This should be readily available from your supplier.

GIB® plasterboard is made, and tested, right here in New Zealand. This means when you specify and buy a GIB® system, the same people that carried out the testing are answering the phone and offering support. We aren’t passing you around different sub-suppliers and passing the buck. Being the start of a new year, we are planning our testing regime for the year ahead. Many of the tests we will be conducting have come about from inquiries and real life problems put to us by customers like yourself.

Every test is planned out meticulously, every part and component designed specifically to solve these problems and we are here to help the systems be specified and installed as we designed them. Quite simply: Tried. Trusted. True.